At Cariva Home, we value your trust and strive to provide you with the best quality wooden chopping boards. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
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You may request a return within 7 days of delivery.
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To be eligible for a return, the product must be:
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Unused and in its original condition.
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In the original packaging.
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Free from damage caused by mishandling.
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Certain items may be exempt from return, including:
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Customized/personalized chopping boards.
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Items purchased during clearance or sale (non-returnable unless defective).
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2. Refunds
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Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to your original method of payment.
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Shipping charges (if applicable) are non-refundable.
3. Exchanges
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We replace items only if they are defective or damaged upon delivery.
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If you need an exchange, please contact us with proof (images/videos) of the issue within 48 hours of delivery.
4. Non-Returnable Situations
We cannot accept returns or issue refunds if:
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The product is damaged due to customer misuse.
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The return request is made after the 7-day return window.
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The item is not in its original condition or packaging.
5. Return Shipping
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Customers are responsible for the return shipping costs unless the product is defective or incorrect.
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In case of a defective/damaged product, Cariva Home will cover the return shipping charges.